Privacy Policy

This policy explains what information Natively collects, why we use it, who processes it, how long we keep it, and the choices you have. It applies when you use the Natively app, our support channels, and related services. We may update it over time; the date above shows the latest revision.

Information we collect

Account and profile data: identifiers and basic profile information received when you sign in with Apple or Google, such as your user ID, name, and email address, plus information you provide such as your native language, English level, goals, learning preferences, and daily goal.

Learning and conversation data: lesson and scenario progress, session history, typed and transcribed conversation turns, saved phrases, feedback, corrections, scores, assessment results, streaks, and learning memories used to personalise future practice.

Voice data: recordings or live audio you choose to send for transcription, conversation, pronunciation scoring, and feedback. You can type instead of speaking for supported activities.

Subscription data: product, entitlement, purchase, renewal, expiration, billing-status, store, and test-or-production environment information received from RevenueCat and Apple. We do not receive your full payment-card details.

Usage and technical data: AI and speech usage counts, model and cost metadata, app and device information, network and diagnostic data, analytics events, crash reports, and security or request logs needed to operate and protect the service.

Support data: information you send through support, which may include your name, email address, optional phone number, message, category, app version, and platform.

How we use information

We use information to authenticate you; provide conversations, lessons, hints, translations, speech recognition, feedback, and assessments; personalise your learning path; save progress and phrases; verify subscriptions and enforce usage allowances; answer support requests; detect abuse and protect the service; diagnose failures; understand feature performance; and meet legal obligations.

We do not sell your personal information. We do not use your temporary voice recordings to train our own AI models unless we first ask for and receive explicit permission.

Voice, transcripts, and AI processing

When you speak, audio and related conversation context may be sent to speech and AI providers to transcribe your words, continue the conversation, generate audio, or produce feedback and scores. Some supported speech or playback functions may instead run on your device. AI providers process this information on our behalf or under their applicable terms and may generate inaccurate results.

Audio uploaded temporarily for assessment is normally deleted from our temporary storage as soon as scoring reads it. Abandoned or failed uploads are scheduled for deletion after about one hour, with storage lifecycle safeguards as a backup. Transcripts, conversation turns, scores, and feedback may remain in your learning history until deleted with your account or otherwise removed under our retention practices.

For real-time voice features, audio may travel directly between your device and the AI provider after our backend authorises a short-lived session. Avoid sharing sensitive personal information during practice.

Subscriptions and payments

Apple processes App Store purchases and payment information. RevenueCat helps us display products, validate purchases, restore access, and keep subscription entitlement status in sync. We use subscription records to decide which features and allowances your account can access and to support purchase problems.

Analytics and reliability

We use product analytics and error-monitoring services to understand how the app is used, measure whether features work, investigate crashes, and improve reliability. Analytics and diagnostics may include a user or device identifier, event names, app version, device and operating-system details, timestamps, network context, and technical error information.

Service providers and disclosures

We disclose information only as needed to operate the service, protect users, complete a transaction, comply with law, or respond to a valid legal request. Current providers include Apple and Google for sign-in; Apple for App Store billing; RevenueCat for subscription management; Supabase for authentication and data storage; Google Cloud for backend hosting; Cloudflare for temporary audio storage; OpenRouter, OpenAI, and relevant model or infrastructure providers for AI and speech processing; PostHog for product analytics; Sentry for error monitoring; and Resend for support email delivery.

Providers receive only the information reasonably needed for their role and handle it under their own contractual and legal obligations. If our business is reorganised, acquired, or its assets transferred, information may be transferred as part of that transaction subject to applicable law and continued protection.

International processing

Natively and its providers may process information in countries other than the one where you live. Privacy laws may differ there. Where required, we use appropriate contractual or other safeguards for international transfers.

How long we keep information

We generally keep account, profile, transcripts, progress, saved phrases, and assessment records while your account is active so the app can provide history and personalised practice. Temporary assessment audio follows the shorter deletion process described above. Operational, security, analytics, support, subscription, and transaction records are kept only as long as reasonably needed for their purpose, dispute resolution, fraud prevention, accounting, or legal obligations.

Backups and provider systems may take additional time to remove deleted information. We may keep information that has been irreversibly de-identified because it can no longer reasonably be linked to you.

Account deletion and subscription cancellation

You can request account deletion from the profile screen. This starts removal of your Natively account and user-linked learning data, subject to temporary backups and records we must or reasonably need to retain for legal, security, fraud-prevention, or transaction purposes.

Deleting your account or the app does not cancel an App Store subscription. Cancel it separately in your Apple account settings to prevent future renewal charges.

Security

We use administrative, technical, and organisational safeguards designed to protect information, including authenticated access, restricted database permissions, private storage, and short-lived authorisation where appropriate. No service can guarantee absolute security, so keep your sign-in account secure and contact us if you suspect misuse.

Your choices and rights

You can review or update profile information in the app, choose typing where available, control microphone and speech permissions in device settings, restore purchases, and delete your account. Depending on where you live, you may also have rights to request access, correction, deletion, restriction, objection, or portability, or to complain to a privacy authority. These rights may have legal exceptions.

To make a privacy request, contact info@nativelyapp.com from the email associated with your account. We may need to verify your identity before completing a request.

Children

Natively is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child under 13 has provided information, contact us so we can investigate and delete it where required.

Contact

Questions or privacy requests can be sent through the in-app support screen or to info@nativelyapp.com.